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CX Strategies for The Digital First & Contact Less Economy.

From checking your Google reviews, to browsing your website or using your app, in a world that is becoming increasingly contact-free, your first customer interactions will almost always be executed through a digital platform. Focusing on the Customer Experience in this on-going digital transformation journey is the only way to gain and retain customers while keeping them interested in what your company has to offer. Join us to ask questions and hear from CX experts on topics such as:
-Touchless initiatives
-Recommended CX frameworks and methodologies
-Overcoming problems with CX
-Necessary key roles
-Plus more!

See our panel of Customer Experience Leaders below:

Dennis Wakabayashi

VP of CX Solutions Delivery for RR Donnelley, a global business communications firm specializing in the production, execution and delivery of customer engagement tactics along the entire path to purchase.
https://www.linkedin.com/in/denniswakabayashi/

Mike Vaughn

Public speaker and UX design leader that enjoys creating and building teams while delivering useful solutions.
https://www.linkedin.com/in/michaelcvaughn/

Format:

4:00-4:05 Attendees joining
4:05-4:10 Community announcements
4:10-4:25 Breakout room networking
4:25-4:55 Panel Discussion
4:55-5:05 Q&A; Exit poll
5:05-5:30 Open networking and group chat with your fellow members!