Every person who’s worked in the service industry has been trained on a “workaround” to the software they use. Why is this?

Software built for the service industry often does not take into account real world, end customer success. While software companies deploy teams to help the paying client deploy and troubleshoot, they fail to invest in the success of the customer that their software is serving. Modestack’s approach is different: we hire people who have skin in the game within the industries we build solutions for.

How do you frame CX?